Last Updated: May 11, 2026
These Terms of Use constitute a legally binding agreement between you and Clean Pane ("we," "our," or "us") concerning your access to and use of the clean-pane.com website and our services. By accessing or using the website, you agree to be bound by these Terms.
Clean Pane provides consulting and assistance services related to Australian social benefits applications, including but not limited to:
Our services do not constitute legal advice. We are not lawyers, and we do not provide legal representation. For legal matters, you should consult a qualified attorney.
Clean Pane is an independent consulting service. We are not affiliated with, endorsed by, or connected to any Australian government department or agency, including but not limited to Services Australia, the National Disability Insurance Agency, or the Department of Veterans' Affairs.
We provide guidance, advice, and document preparation assistance. We do not submit applications on your behalf unless you have provided proper authorization. Final decisions regarding benefit eligibility are made solely by the relevant government agencies.
As a client, you agree to:
While we strive to provide high-quality services that maximize your chances of a successful application, we cannot and do not guarantee:
Benefit eligibility and payment decisions are made entirely by government agencies according to their policies and regulations.
All service fees are listed on our website and are payable in Australian Dollars (AUD). Fees are subject to change, but any changes will not affect services already purchased.
Payment is typically required before services commence, unless alternative arrangements have been agreed upon in writing.
Refund requests are considered on a case-by-case basis. Generally:
All content on this website, including text, graphics, logos, and software, is the property of Clean Pane or its content suppliers and is protected by Australian and international intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
You agree not to:
We maintain strict confidentiality regarding all client information in accordance with our Privacy Policy. However, you acknowledge that:
To the maximum extent permitted by law:
You agree to indemnify and hold harmless Clean Pane, its employees, and agents from any claims, damages, or expenses arising from:
We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe:
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Queensland.
Before initiating any legal action, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve complaints within 30 days of receipt.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Clean Pane regarding our services.
For questions about these Terms, please contact us:
Clean Pane
Email: [email protected]
Address: Level 3, 127 Creek Street, Brisbane QLD 4000, Australia