Privacy Policy

Introduction

Clean Pane ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clean-pane.com and use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit an application through our website forms
• Contact us via email
• Engage our services

This information may include:

• Name and contact details (email address, postal address)
• Financial information related to benefit eligibility
• Personal circumstances relevant to social benefit applications
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Access times and pages viewed

How We Use Your Information

We use the information we collect to:

• Provide and deliver the services you request
• Respond to your inquiries and provide customer support
• Assess your eligibility for social benefits programs
• Prepare applications and appeals on your behalf
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations

Disclosure of Your Information

We may share your information in the following circumstances:

• With Your Consent: We may disclose your information when you give us permission to do so.
• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., document processing, secure storage).
• Legal Obligations: We may disclose information if required by law or in response to valid requests by public authorities.
• Government Agencies: With your authorization, we may share information with relevant government departments as part of your benefit application process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain client records for seven years after the completion of services.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Clean Pane
Email: [email protected]
Address: Level 3, 127 Creek Street, Brisbane QLD 4000, Australia